1. Introduction This Privacy Policy explains how Selling Paradise Real Estate, operated by [karolina burda broker nieruchomosci], collects, uses, stores, and protects your personal data when you visit our website, use our services, or communicate with us. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 — and the Polish Act on the Protection of Personal Data. 2. Data Controller The data controller responsible for your personal data is: [karolina burda broker nieruchomosci] Registered address: [grabowki 353, 32-020 wieliczka] NIP: [6832142386] Email: [sellingparadise.estate@gmail.com] Phone: [+48536525009] If you have any questions about how we handle your personal data, please contact us using the details above. 3. What Personal Data We Collect We may collect the following categories of personal data: Data you provide directly: Your name, email address, phone number (including country code), country of residence, preferred property type, preferred location on Costa Blanca, budget range, purchase timeline, preferred contact method (WhatsApp, email, or phone call), and any additional information you share with us through forms, emails, WhatsApp messages, or phone conversations. Data collected automatically: IP address, browser type and version, device type, operating system, pages visited on our website, time spent on pages, referral source (how you found us), and cookie data (as described in our Cookie Policy). Data from third-party sources: If you interact with our content on social media platforms (Facebook, Instagram, YouTube, TikTok), we may receive limited data from these platforms, such as your name or profile information, in accordance with their privacy policies and your privacy settings. 4. Why We Collect Your Data (Purposes and Legal Basis) To respond to your property inquiries When you submit a contact form or reach out to us via email, WhatsApp, or phone, we process your data to respond to your inquiry and provide you with relevant property information. Legal basis: Performance of pre-contractual steps at your request (Art. 6(1)(b) GDPR). To send you personalised property matches Based on the preferences you share with us (budget, area, property type), we may send you property suggestions that match your criteria. Legal basis: Your consent (Art. 6(1)(a) GDPR). To coordinate property viewings and viewing trips If you schedule a viewing or a viewing trip to Costa Blanca, we process your data to organise and coordinate these arrangements. Legal basis: Performance of pre-contractual steps at your request (Art. 6(1)(b) GDPR). To send marketing communications With your consent, we may send you newsletters, market updates, new property listings, and other promotional content via email or WhatsApp. Legal basis: Your consent (Art. 6(1)(a) GDPR). You can withdraw consent at any time. To run advertising campaigns We use Meta Pixel and Google Analytics to measure the effectiveness of our advertising, create retargeting audiences, and deliver relevant ads to potential property buyers. Legal basis: Your consent (Art. 6(1)(a) GDPR), given through the cookie banner. To improve our website and services We analyse website usage data to understand how visitors interact with our website and to improve our content and user experience. Legal basis: Our legitimate interest in improving our services (Art. 6(1)(f) GDPR). To comply with legal obligations We may process your data when required by law, for example for tax or accounting purposes. Legal basis: Legal obligation (Art. 6(1)(c) GDPR). 5. Who We Share Your Data With We may share your personal data with the following categories of recipients: Service providers and tools: CRM system provider (e.g. HubSpot, GoHighLevel) for managing client communications. Email marketing platform for sending newsletters and property updates. Google (Google Analytics) for website analytics. Meta Platforms (Facebook/Instagram Pixel) for advertising. WhatsApp (Meta) for client communication. Website hosting provider. Professional referrals: If you proceed with a property purchase, we may refer you to independent professionals in Spain, including lawyers (abogados), tax advisors (asesores fiscales), mortgage brokers, and notaries. We will only share your contact details with these professionals with your explicit prior consent. Cooperating real estate agencies: Where relevant, we may share your property preferences with cooperating agencies or property developers on Costa Blanca to help find suitable properties for you. This will only be done with your knowledge. We do not sell your personal data to third parties. 6. International Data Transfers Some of our service providers (Google, Meta, HubSpot) are based in the United States or other countries outside the European Economic Area (EEA). Where your data is transferred outside the EEA, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or adequacy decisions where applicable. 7. How Long We Keep Your Data We retain your personal data only for as long as necessary to fulfil the purposes described in this policy: Active client inquiries: for the duration of our communication and up to 24 months after last contact, unless you request earlier deletion. Marketing contacts: until you withdraw your consent or unsubscribe. Website analytics data: up to 26 months (Google Analytics default retention). Legal and accounting records: as required by applicable Polish and Spanish law. After the retention period, your data will be securely deleted or anonymised. 8. Your Rights Under GDPR You have the following rights regarding your personal data: Right of access — You can request a copy of the personal data we hold about you. Right to rectification — You can ask us to correct any inaccurate or incomplete data. Right to erasure ("right to be forgotten") — You can request that we delete your personal data, subject to any legal obligations we may have. Right to restrict processing — You can ask us to temporarily limit how we use your data. Right to data portability — You can request your data in a structured, commonly used, machine-readable format. Right to object — You can object to processing based on our legitimate interests, including direct marketing. Right to withdraw consent — Where processing is based on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact us at [sellingparadise.estate@gmail.com]. We will respond within 30 days. If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO) in Poland: https://uodo.gov.pl 9. Security of Your Data We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications (SSL/TLS), secure storage of data within our CRM and email systems, and limiting access to personal data to authorised personnel only. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. 10. Children's Data Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly. 11. Links to Third-Party Websites Our website may contain links to third-party websites, including property portals, government websites, and social media platforms. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party website you visit. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. 13. Contact If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us. [Karolina Burda Broker Nieruchomości] [Grabowki 353, 32020 Wieliczka] NIP: [6832142386] Email: [sellingparadise.estate@gmail.com] Phone: [+48536525009] Website: [sellingparadise-realestate.com]